If you are interested in working with FS24-7, please review the following information:

FS24-7 provides 24x7 remote support for our clients. Our associates must have flexible hours, so that when we issue a service request, our associates have an opportunity to respond. That means that this is not something where we are available to offer extra work to technicians who are just looking for some "after hours" work.

It is not a requirement that you "take" every job notification you are sent. We expect that you have your own business. We only require that you respond promptly to our request, as we are working to respond effectively to our clients' requests. We have found that the quicker we respond, the more work we receive in that area.

The minimum requirement for us to respond to a call includes the following hardware:

• laptop with
  •  wireless capability
  •  Hyperterminal
  •  TFTP server application
• cell phone (properly charged)
• Loopback plugs (information provided)
• patch cable
• crossover cable
• reliable vehicle or access to site in major metropolitan areas
• standard tool kit
• butt set (information provided)
• Cisco console cable
• DB9 serial cable
• USB to serial adapter (if needed for newer laptops)

FS24-7 is a response-based operation. We cannot provide you with any idea of how much work we will get within your area. When we receive a client request, you will be notified promptly and we would hope you would respond equally promptly.

FS24-7 responds to many different types of calls. Most of our requests are scheduled for 2 hour minimums. Compensation is based on our pay codes. The least you can currently expect is to receive the minimum compensation for 2 hours even if you are on site for 15 minutes.

You will be compensated for your time on site, not portal-to-portal. We have a standard system for logging on site with FS24-7 and/or our clients to "start the clock." You will also have to again contact our clients when you have completed the work to submit closing information.

Travel to and from site within your local area is not compensated. For distances outside your community, we must negotiate compensation in advance of accepting the request. So you must work with our dispatch team in advance of accepting the job or we will not be in a position to pass through this item.

FS24-7 is a professional network. When we arrive on site, we are expected to be dressed business casual. That means that we do not respond wearing t-shirts, jeans and sneakers.

It is not a requirement that you have extensive experience on this hardware. There is honestly too much for any one person to know. So, you will always have a minimum level of support for all sites you service. Support will come from FS24-7, our clients or their customers. It will almost never come from anyone on site. (thus the reason for the cell phone, though we advise using landlines once in front of the hardware).

REMINDER: When we work on someone's network, we cannot touch ANY hardware unless we are in contact with support.
We do not want to take them down by our overzealousness.

If hardware was sent to site, we are required to remove it or the replaced item from site when we leave. All hardware should come with a pre-printed shipping label. We are required to box up the hardware, attach the label and either call for pickup or drop it at a carrier location. If there is no label, you will need to call us so that we can send you a replacement label. You will need the tracking number to close the ticket with the client. It is anticipated that the hardware will be in the carrier's system within 24 hours. In no way are you to send hardware back without a pre-printed label (we do not want you spending your nickels).

When you return to your office, you will need to log into the FS24-7 dispatch system and close out your ticket. Without this closing we cannot bill our clients or expect to compensate you. (when you join FS24-7, you will receive a username and password)

There is a lot more information that we will provide you when you join us. Until then, if the above information meets with your current business profile, please click HERE to start the registration process.